FAQs
tachyon pixel
9th January 2023
by Ohme

FAQs

App

What version of iOS or Android is needed for the app to work?

Android customers will need version 6.0 or later. iOS customers will need version 14.0 or later but, to benefit from all the latest features and improvements, make sure you're on the most recent version of iOS.

Can I download the app on multiple devices?

Yes, you can. You'll just need to make sure you use the same login details to access your account. If you want to log in on multiple devices, make sure you create your account by choosing the 'create account with email' option.

Can Ohme see my car's state of charge?

Access to your car's state of charge is an Ohme Labs feature and is currently available for a limited number of manufacturers. Find out more about choosing the correct type of schedule for your car, according to your manufacturer, here.

We're continuously improving this feature to offer the latest technology to our customers. From time to time, it may not work as intended.

What is ‘Max Charge’?

Max charge will temporarily override all Charge Schedules and simply charge your car at full power until it is full. It temporarily turns your Ohme charger into a “dumb charger”. You should switch to max charge when you need a quick and uninterrupted charge, or when charging at public charge points with your Ohme Go cable where you wish to charge as quickly as possible.

How do the Charge Schedules work?

The Charge Schedules are your default charging preferences, for instance “charge to 80% by 7am on weekdays”. Charge Schedules allow you to simply plug in and charge your car according to your preferences by the required departure time. You can always change the settings of an active charge session by clicking on 'change target' on the dashboard of the Ohme app without affecting your default Charge Schedules.

What do the Money values in the app mean?

Ohme prefers charging at the cheapest rates, so make sure you select your electricity tariff during sign-up. We also use your tariff information to calculate your charging costs as follows: 

  • Cost: The total cost estimated for the current charge session or the final cost for the last charge session. 
  • Cost per mile: This value shows you the energy cost for each mile of driving. It is calculated based on your car’s rated efficiency and the cost of energy for the current charge schedule. 
  • Savings over Standard Tariff: This value is an estimate of your cost savings compared to being on a typical “Big Six” standard energy tariff.  

Don’t worry if you skipped this step, you can always change your electricity tariff in ‘My Energy’ in the Ohme app. 

How do I set a ‘Never Charge Above’ price cap being ignored?

Ensure you have selected your energy tariff in 'My Energy' and then enable the price cap setting in 'My Charger'. Watch the video below more info.

How do I improve my cost per charge?

There are a number of ways that you can lower the energy cost of running your EV: 

  • Consider selecting a tariff that offers cheaper night-time/off-peak rates.
  • Make sure you have “save money” activated (it is enabled by default)
  • Give Ohme as much time as you can. The more time Ohme has to charge your car, the more likely it will be able to choose an optimal time. 
  • It is often cheaper to charge your car a little every day (as Ohme can put all the charging into the cheapest period) rather than, for example, a big weekly charge. 

What do the CO2 values in the app mean?

If you have the “Favour Green Energy” setting activated in the Ohme app, we use forecasts of the energy generation mix in the UK to lower your carbon footprint.  Ohme will select the forecast lowest carbon periods and charge your car at those times. We also use this information to calculate the CO2 related statistics: 

  • Green Score: Up to 5 “leaves”, indicating how green your last charge was. This is calculated from your average gCO2/kWh compared to the best possible gCO2/kWh in the last 24 hours. 
  • CO2 / mile: We calculate the total CO2 (in grams) of the charge divided by the rated miles we added to your battery. Note that this is based on the vehicle ratings, not your actual energy consumption which may vary with driving style and climate. 
  • Reduced vs petrol car: We compare your CO2 emissions with those of a comparable petrol or diesel car. 

How can I improve my Green Score?

There are a number of ways that you can lower the carbon footprint of the electric miles that you drive: 

  • Ensure you have “Favour Green Energy” activated (it is active by default). 
  • Give Ohme as much time as possible to charge your car. The longer the charge session, the more likely Ohme will be able to find a green time to charge. 
  • Please note that it if you only have “Save Money” activated in the app, then we will charge during the cheapest times, not necessarily the greenest times. For instance, if your tariff is cheaper at night and there is little wind that night, you may see a low Green Score for that charge session. 

What is preconditioning?

You may notice that you have a reduced range or that the battery runs out more quickly in the colder months. That’s because the cells in your car’s battery don’t work best when they’re too cold. The best way to get the most out of your EV battery is to precondition it before you set off. This warms the battery (and your cabin) so that it doesn’t lose charge so quickly.

When will preconditioning take place?

Preconditioning with take place during the last 30 minutes of your scheduled charge session. During this time, Ohme will use max charging to ensure preconditioning takes place. If you have a price cap enabled, this means 30 minutes of charging may take place outside of your price cap. Make sure your target end time on your Charge Schedule is your usual departure time so that your car is ready to go when you are.  

How does preconditioning affect my price cap?

If you have a price cap enabled, Ohme will charge as usual within the cheap window and still deliver power for the last 30 minutes of your charge session to allow preconditioning to take place. Please note, this will mean your charge sessions may be a little more expensive than usual as some charging is taking place at the more expensive rate.

What is climate control?

Climate control gives drivers remote access to control the temperature of their car. For now, this feature is only available for Tesla, KIA, and Hyundai drivers. We’re working on making this available to all drivers who use a car app with which we’re integrated (that’s BMW, Nissan, MINI, Audi, Renault, VW & Jaguar). The temperature that you set in the Ohme app will override any settings that you have set in your car or car app. The climate control tile in ‘Manage my EV’ will show your preferred temperature and, if you drive a Tesla, your car’s interior temperature will also be displayed.

What’s the difference between the climate control feature and the preconditioning feature?

If you use your car app and it’s one that we’re integrated with, you’ll be able to start/stop climate control and adjust the temperature remotely. If you have a car that we’re not integrated with, you’ll be able to use the preconditioning feature tied to a charge schedule. 

Why does the app not show my car’s interior temperature?

This is only available for Tesla drivers. If you have a Tesla and this isn’t displayed, or it’s not updating correctly, try refreshing your Tesla app.

The app says it failed to retrieve to my car’s preferred temperature, what can I do?

You’ll notice the timestamp towards the top of your screen in ‘Manage my EV’, which relates to the last time we were able to talk to your car. Try refreshing your car manufacturer’s app to send fresh data to the Ohme app. You may also receive this notification if you have a poor connection on your phone. Note that this will only be available if you’ve connected your car manufacturer’s account. 

How do I know if climate control is enabled?

You’ll see ‘currently active’ displayed on the climate control tile in the ‘Manage my EV’ section of the Ohme app.

Does preconditioning work for App Only drivers?

Preconditioning and climate control are only available for Ohme charger users.

Charger

What is a standard installation?

It’s a bit tricky to definitively say what a standard installation involves, but generally speaking it will involve fitting the charger not too far from your main fuse box (AKA consumer unit - the box with lots of switches, probably under your stairs). Drilling through one wall shouldn’t be an issue but drilling through multiple walls, or running cabling a long way from your main fuse box, can make the installation a little more complex – this means that you’ll probably have to pay a bit more because yours may be a non-standard installation. Completing your home survey helps our install partners to provide an accurate quote for the work, so there are no surprises once the job is complete.

How do I pair my Ohme Home Pro to my app?

Head to the App Store/PlayStore to download the Ohme app. Then, create an account where you will be prompted to scan your charger's QR code. Take a look at the base of your charger and you'll see a sticker with a QR code. This is also displayed on your charger screen before it has been paired to an account.

Charger has just been installed but is showing as 'Offline' in my Ohme app dashboard

The Ohme app will show as online and connected once you have plugged it into your car. If you are waiting for your car to be delivered the Ohme app may show the charger as offline until you first plug in.

How do I check if my Ohme charger is online?

If you open up the Ohme app and head to 'My Charger', you'll see if the charger is online or offline. If you notice that your charger is offline, you can click the 'reboot' button here to powercycle your charger. This should get you back online.

How can I edit the current session from the Ohme Home Pro?

Once the car is plugged in, you'll see the option to 'edit target' on the charger screen. Here, you'll have the option to edit the current session from the charger itself. This overrides any price cap you may have set in the Ohme app.

How do I charge instantly from the Ohme Home Pro?

Once the car is plugged in, you'll see the option to 'max charge' on the charger screen. This will override any schedule or price cap you have enabled and start charging right away.

Can I turn the screen/LEDs off?

It isn't possible to turn the screen off completely, but you'll notice that the screen dims when not being used. Tap the screen or buttons and the screen will light up again.

What do the icons on the Ohme Home screen mean?

What do the buttons mean on the Ohme Home Pro?

These are contextual and depend on the screen that is currently displayed.

How is the Ohme Home Pro attached to my wall?

The wall mount plate is screwed to the wall and charger slots into this.

Why do all the LEDs light up when I touch the front of the Ohme Home charger?

This happens because Ohme has a hidden touch sensitive button that when double tapped, will enlarge the QR code on the screen, as well as display the device’s serial number.

Can I lock my charger while I’m not using it?

Yes, you can. If your charger is on the latest firmware, you'll find settings in 'My Charger' that allow you to keep your charger secure. If you can't see these settings, please email help@ohme-ev.com for help getting set up.

What do the lights on the charger mean?

If you own an Ohme Home:

If you own an Ohme Home Pro:

  • No light: Finished charging / unplugged.
  • Blue: Delayed charging (not currently charging, according to schedule).
  • Green: Active charging, according to schedule.
  • Flashing green: Active charging, but car not drawing power.
  • Red: Error.

What is the idle power consumption?

The idle power consumption of both the Ohme Home and Ohme Go cables is between 2-3W. Over the course of a 24 hour period, this would mean the total energy consumed is around 0.072kWh. This works out to be about a 2p per day based on a 30p/kWh rate. For the Ohme Home Pro it's about 5W, totalling about 0.12kWh over 24 hours. This works out at 3.6p a day.

How long is the Ohme Go cable?

To ensure the product adheres to regulations, the length of the cable from the box to the input socket can be no longer than 300mm. This is to ensure the box, which houses the safety equipment inside, can never be accidentally run over or crushed whilst in operation. The output cable is 5m long.

Are Ohme chargers waterproof?

Yes, Ohme chargers are waterproof and rated IP55, meaning they are resistant to all weather types but should not be submerged in water.

What is load balancing?

Your Ohme Home Pro can charge at a maximum of 32A. If there are other appliances using electricity at the same time as the charger (such
as a power shower or washing machine), the Ohme Home Pro will automatically adjust the amount of electricity that it’s delivering to your
car to prevent there from being an overload to your circuit. This feature will only work if a CT clamp has been installed.

What is PEN fault detection?

PEN (Protective Earth and Neutral) fault detection functions to disconnect the vehicle from the live, earth, and neutral conductors if the voltage is above or below the prescribed levels (in the UK, that's above 253V or below 207V).

Do I need an earth rod or alternative earthing solution?

The Ohme Home Pro has in-built earthing so you don't need an additional earthing solution.

What is the max charge rate of the Ohme Home Pro?

32A/7.6kWh

What networks does the Ohme charger connect to?

All of our chargers contain a 3G/4G SIM that connects to the big four networks: Three, EE, O2 and Vodafone. The unit will connect to whichever signal is strongest in your area.

Do I need a mobile phone signal for Ohme to work?

Yes, Ohme requires a strong 3G/4G mobile phone signal to work as a smart charger. You will still be able to use your charger without phone signal, but you won’t be able to benefit from Ohme’s smart charging capabilities.

Smart Charging

How much does it cost to charge an electric car with Ohme?

Select your energy tariff in the Ohme app and Ohme will automatically charge when electricity is cheapest. 

Only Ohme’s smart EV chargers are compatible with the cheapest electricity tariffs. Get the most out of your EV with Ohme and get a full tank of electric miles for as little as £5.

Based on 10p/kWh smart EV tariff and average EV battery size of 50kW.

How much can I save with Ohme?

With a smart EV tariff, drivers could save up to £800 a year compared to a standard charger and tariff.

How long does it take to charge an electric vehicle with Ohme?

Ohme charges at 7.4kW, which is about 30 miles per hour. If you have a smart schedule set (e.g. 80% full by 7:30am), Ohme will stop and start charging throughout your session to charge as much as possible when prices are cheaper. Just add your electricity tariff and let Ohme do the hard work for you.

How fast can I charge my car with my Ohme Go?

The Ohme Go has three different input connectors, each with the same smart charging capabilities: 

  • 3-pin plug: Plug this into a household socket – this can charge up to 2.4kw / 10A 
  • Commando: Ask your electrician to install a socket – this can charge at up to 7kw / 32A 
  • Type 2: Plug into your existing untethered charge point – this can charge up to 7kw / 32A 
  • A typical time taken to charge an EV with the 3-pin variant is around 8-10 hours. With the type 2 or commando variants, that time is halved, allowing a charge time of 4-5 hours on average. Please note, this will depend on the size of your car’s battery. 

Does Ohme still work if I have a fixed electricity tariff?

Yes, although Ohme will not be able to save you money. You will still be able to manage your charging to lower the carbon footprint of your driving and help improve battery health.

Does Ohme support home solar integrations?

Unfortunately, we do not yet support solar integrations, but we are working on it.

What happens if Ohme temporarily can’t access my car API?

Precise charging support is an Ohme Labs feature and is currently available for a limited number of manufacturers. We’re always working to offer the latest in technology to our customers. As a part of Ohme Labs, we're continuously improving this feature and, from time to time, it may not work as intended.

If you have connected the vehicle API to Ohme, and Ohme temporarily can’t access it when you plug in your car then Ohme will assume that the battery is empty. This “worst-case” assumption is to ensure that your car has the range you need for your next journey. In this situation, it is quite common for your car to reach full charge before the end of the charge session, in which case Ohme will let you know that the car is not charging as expected.

How does Ohme work if I do not have access to my car’s API?

Precise charging support is an Ohme Labs feature and is currently available for a limited number of manufacturers. We’re always working to offer the latest in technology to our customers. As a part of Ohme Labs, we're continuously improving this feature and, from time to time, it may not work as intended.

Some vehicle manufacturers provide access to an API. An API is a service that allows you to get information from the vehicle, usually to a smartphone app provided by the vehicle manufacturer 

If you do not have access to the API, or your vehicle manufacturer does not provide one, then using Ohme is slightly different. Instead of using Charge Schedules to specify what state of charge you would like the battery to be in at the end of the charge session, you create a Charge Schedule that specifies how many miles you would like to add to the current range.  

For more information, please see ‘Choosing the correct type of schedule for your vehicle: Charging without API Support’.